Thank you for your Popticals purchase! To make the most of your new sunglasses, below are some helpful tips and additional information.
INSTRUCTIONS FOR OPENING AND CLOSING YOUR POPTICALS
STEP 1
Pull apart from center nose piece
STEP 2
Slide lenses over each other
STEP 3
Fold in the stems
STEP 1
Pull apart from center nose piece
STEP 2
Slide lenses over each other
STEP 3
Fold in the stems
CUSTOMER CARE
We care about your experience. If your purchase isn’t what you expected, we want to know. For product concerns or questions use our self-service portal which can be found at the bottom right of every page.
LENS & FRAME CARE
Popticals are designed to be stored in the protective case included with purchase, in a dry place between -14°F and 95°F when not in use. Do not rest Popticals lenses against hard or abrasive surfaces, and do not keep Popticals hung from a shirt collar, around your neck or on top of your head or hat, as damage to the sunglasses can occur.
PROTECTION
Popticals lenses provide UV400 protection, filtering out 100% of harmful ultraviolet radiation, including UVA and UVB rays. Popticals fully meet all domestic and international sunglasses standards, including American ANSI Z80, European EN 1836 and Australian AS/NV 1067.
We understand your loyalty, and we think we can earn it with Popticals. We believe our sunglasses are a breakthrough that combines the highest quality lenses and frames with unique, patented portability. Allow us to highlight a few features that we hope convince you to give us a try:
Portability: Popticals are specifically designed with a unique focus on convenience and portability. We feature a patented design that allows our sunglasses to collapse into a uniquely compact size. This feature makes them easy to carry and store, as part of your active life.
Durability: Popticals are built to withstand the rigors of active lives, including various sports and outdoor adventures. The frames are made from high-quality materials that provide resilience and long-lasting performance. Read more about our durability here.
Optical Clarity: Popticals deliver excellent optical clarity. Our sunglasses feature high-quality nylon lenses with advanced coatings that enhance visibility, reduce glare and provide protection against harmful UV rays. Whether golfing, fishing, skiing, or engaging the daily rigor of an active life, Popticals' lenses optimize your visual experience.
Innovative Design: Our patented collapsible design creates new standards of functionality and practicality. Popticals easily expand to their full size for use and collapse just as simply for storage.
Once you experience Popticals’ combination of quality and convenience, we believe they will become an indispensable part of your active life.
Popticals uniquely combine high quality and unmatched convenience. Our NYDEF Nylon lenses, made by Zeiss Group, a global leader in quality optics, provide superior clarity and visual enhancement. Our handmade Italian frames feature Grilamid TR 90, the lightest-engineered plastic on the planet, providing excellent durability able to stand up to long-term outdoor usage and even extreme climatic conditions. And our patented FL2 Micro-Rail System™ provides for one-of-a-kind collapsibility, enabling Popticals to quickly shift between full frame for use and uniquely compacted size for easy and scratch-resistant storage and portability.
We rigorously select our suppliers through and ensure that they use only premium, high-quality materials. Each pair of sunglasses is assembled, painted, and finished by hand with utmost attention to detail. After undergoing thorough inspection, the sunglasses are prepackaged and re-inspected before being shipped out. We ensure that every order is carefully inspected before being sealed and shipped.
Popticals represent a breakthrough in sunglasses that combines the highest quality with unique, patented portability. Our glasses are designed to collapse to a small size and fit snugly into a protective case, making them uniquely compact and easy to store in a pocket or small bag. With Popticals, your sunglasses integrate seamlessly into your active life.
The FL2 Micro-Rail System™ is composed of magnets and stainless-steel rails designed specifically to prevent rust or corrosion. With proper care and maintenance, the rail system will last as long as you own your sunglasses.
With every pair of Popticals, along with your sunglasses you will receive a case, soft bag and cleaning cloth. The case for most frame styles is the hard-shell case, designed to withstand any impact you might encounter in pursuit of your active life. The exceptions are PopAir, which comes with a leather case; and PopH2O, which comes with a neoprene case. To learn more about the cases and their specifications you can read this article.
NYDEF® lenses, created by global optics leader Carl Zeiss Vision, use nylon material which significantly boosts clarity compared to polycarbonate lenses found in most sunglasses. Nylon is known for its high purity and allows for less correction of light, resulting in improved clarity overall. To learn more about NYDEF® lenses click here.
The FL2 Miro-Rail System™ is the heart of the compact design. It is an innovative, patented system that allows the lenses to slide together for use and apart for compact storage. It uses powerful magnets to guide the lenses to the center of the frames for quick and effortless connection for use, and similarly simple disconnection for storage. Utilizing corrosion and rust-proof materials ensures durable, long-lasting functionality. To learn more about the FL2 Micro-Rail System™ click here.
We do offer discounts for bulk orders. To give you the best offer possible, we need more information on your order. Please contact us with the details, and we'll gladly talk about how we can help you.
We are always exploring ways to expand our product range. We currently do not offer prescription lenses, although it is a goal we are working towards.
We accept Visa, Master Card, American Express, Discover, Diners Club, Apple Pay, Google Pay, Meta Pay, Shop Pay and PayPal.
PRODUCT CARE & MAINTENANCE
To keep your Popticals in good condition, it's important to store them in the protective case provided when not in use. This reduces the likelihood of damage and scratches. Regularly cleaning your lenses is also recommended to improve performance and prevent dirt and dust buildup that may be difficult to remove later. A little bit of care can go a long way in maintaining the longevity of your Popticals.
For a thorough cleaning of your lenses and frames, it's best to use mild soap and warm water, followed by a quick drying session with a lint-free cloth. Additionally, the soft cloth bag and cleaning cloth provided can be used to easily wipe off any dust that may accumulate on the lenses.
Your rails are designed for hassle-free maintenance. Given the active lives of our clients, we know that Popticals may be exposed to the elements. Should they get dirty, it makes sense to wash them with warm water and make sure that the channel that the rail system slides within is clear.
SHIPPING & RETURNS
We offer free shipping to the continental US for orders totaling $99 or more.
You can view our entire shipping policy by clicking this link.
Need your pair of Popticals as soon as possible? We offer several additional options at checkout for those that wish to upgrade shipping.
Popticals.com is now accepting orders for international customers in the following countries:
Australia
Canada
United Kingdom
Customers in these countries will be able to make purchases in their local currency. You can find more information about international orders here.
Our goal is to get your Popticals to you as quickly as possible. Our order processing is swift and efficient, with packages most often shipped out within 1-3 days. Once your package leaves our facility, the carrier takes charge of its delivery. Rest assured that our free shipping option guarantees timely delivery within 2-5 days. You'll receive a tracking number via email once your package is shipped, which you can use to track your order with ease.
We are committed to ensuring your absolute satisfaction with your Popticals. You may return any pair of Popticals Sunglasses purchased on Popticals.com for a full refund within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition as when it was first received, meaning unworn, unused, in the original packaging and in a perfect, resalable condition.
To start a return you must be logged into your account on popticals.com. In the orders section you will see several self-service options including the option to start a return. Click on the help with an order link below to get started.
Rest assured that your Popticals sunglasses are protected by a two-year warranty from the purchase date that covers any defects stemming from the manufacturer's workmanship or materials. In the unlikely event that such defects occur, Popticals will:
• Determine if the claim is covered under the warranty. Popticals has sole discretion to determine manufacturer's defects • Authorize the warranty claim if the product was purchased from our main website popticals.com or an authorized dealer and is within the warranty period • If covered under the warranty, we will repair or replace the product at no charge
Please note that the manufacturer’s warranty does not cover scratched lenses. However, we offer assistance through our replacement program, described below, if you have scratched your lenses.
For two years from the date of purchase, you are eligible for a one-time exchange through our replacement program. Everything except lost or stolen sunglasses is covered. No questions asked, we will exchange your damaged sunglasses and a one-time charge of $75 for a new pair of equal or lesser value.
We don't want you to be without your Popticals. Once we have received your damaged sunglasses and you have settled the one-time fee, we will swiftly ship your brand new Popticals to you.
To start a claim you must be logged into your account on popticals.com. In the orders section you will see several self-service options including the option to start a make a warranty/replacement claim. Click on the help with an order link below to get started.
