Return & Exchange Policy Overview

We engineer Popticals to exceed your expectations, but if your new eyewear isn't the perfect fit for your active life, we are here to help. You may return any pair of sunglasses purchased directly from Popticals.com for a full refund within 30 days of receiving your order.

Return Eligibility

To ensure a smooth refund process, your returned item must meet the following criteria:

• Pristine Condition: The eyewear must be unworn, unused, and in perfect, resalable condition.
• Complete Packaging: Items must be returned in their original packaging, including the hard shell vault and any included accessories.
• Timeline: The return shipment must be initiated within 30 days of your original delivery date.
• Note: Gift cards are strictly non-returnable and final sale.

The Refund Process

Once your return arrives at our facility, our team will inspect the item.

• Upon approval, a full refund will be automatically processed to your original payment method within 7 to 10 business days.
• Please note that your bank or credit card company may require additional time to post the refund to your account.
• If more than 15 business days have passed since your return was approved and you have not seen the credit, please contact our support team at support@popticals.com.

Shipping & International Logistics

• Return Shipping: Customers are responsible for all return shipping costs. Because you assume the risk of loss for products in transit to our facility, we highly recommend using a trackable parcel service.
• International Returns: In addition to return shipping costs, international customers are fully responsible for any customs duties, taxes, or broker fees associated with returning the product.